Please read these terms carefully before using 10naga services
In these Terms and Conditions, unless the context otherwise requires:
By creating an account, accessing, or using any services provided by 10naga, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, you must not use our services.
We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Continued use of the 10naga platform following any modifications constitutes acceptance of the revised terms. The "Last Updated" date at the top of this document indicates when the most recent changes were made.
To use 10naga services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age at the time of account registration. 10naga strictly prohibits minors from accessing or using our services. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of all funds and winnings.
You must be a resident of Indonesia and physically located within Indonesian territory when accessing and using 10naga services. Use of VPNs, proxy servers, or other methods to disguise your location is strictly prohibited and will result in account termination.
You must have the legal capacity to enter into binding contracts under Indonesian law. You confirm that you are not subject to any legal disability or restriction that would prevent you from using online gaming services.
Each individual is permitted to hold only one account with 10naga. Creating multiple accounts, or allowing others to use your account, is strictly prohibited. Users found to be operating duplicate accounts will have all accounts immediately suspended, and all deposits, winnings, and bonuses will be forfeited.
Online gambling regulations vary by jurisdiction. It is your sole responsibility to ensure that your use of 10naga services complies with all applicable local, regional, and national laws in your location. 10naga does not provide legal advice and makes no representations regarding the legality of online gaming in your jurisdiction.
To create an account, you must provide accurate, current, and complete information including your full legal name as it appears on your Indonesian national identity card (KTP), date of birth, residential address, valid email address, and mobile phone number. Providing false or misleading information is grounds for immediate account termination.
As part of our Know Your Customer (KYC) procedures, you will be required to submit verification documents including a clear photograph or scan of your valid Indonesian national identity card (KTP), proof of address (utility bill, bank statement, or government correspondence dated within the last three months), and a selfie photograph holding your identity card next to your face. Verification typically takes 1-24 hours but may extend to 48 hours during peak periods.
You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. You agree to notify 10naga immediately of any unauthorized use of your account or any other breach of security. 10naga will not be liable for any loss or damage arising from your failure to comply with this security obligation.
You must keep your account information current and accurate. If your personal details change (including name, address, phone number, or email), you must update your account information within seven days. Failure to maintain accurate information may result in delays in processing withdrawals or other account services.
10naga accepts deposits via major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts vary by payment method but typically start at Rp 50,000 for bank transfers and Rp 25,000 for e-wallets.
Deposits made via major Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay) are typically processed instantly. Deposits via other banks may take 15 minutes to 1 hour. All deposits must be made from accounts held in your own name. Third-party deposits are strictly prohibited and will result in funds being returned and potential account suspension.
Withdrawals can only be made to bank accounts or e-wallets registered in your own name and verified during the KYC process. You must have completed identity verification before your first withdrawal request will be processed. Minimum withdrawal amounts typically start at Rp 100,000, and maximum daily withdrawal limits apply based on your account verification status and VIP tier.
Standard withdrawal processing takes 15 minutes to 24 hours depending on verification status and payment method. Bank transfers may take an additional 1-3 business hours during banking hours (Monday-Friday, 08:00-16:00 WIB). E-wallet withdrawals are typically processed faster, usually within 15-30 minutes during operational hours. Withdrawals requested outside business hours or on public holidays may experience delays.
In compliance with anti-money laundering regulations, all deposits must be wagered at least once before withdrawal. Withdrawals may be subject to additional verification checks, and 10naga reserves the right to request additional documentation or information before processing withdrawals.
Processing times stated are estimates only and may vary based on factors beyond our control, including bank processing procedures, payment provider maintenance, public holidays, and technical issues. 10naga is not responsible for delays caused by third-party payment processors or banking institutions.
Bonuses and promotions are offered at 10naga's sole discretion and may be subject to specific terms and conditions including minimum deposit requirements, wagering requirements, time limits, game restrictions, and maximum bet limits. You must read and understand the specific terms of each promotion before claiming.
Unless otherwise stated, all bonuses are subject to wagering requirements before withdrawal. Wagering requirements specify the amount that must be bet (as a multiple of the bonus amount) before bonus funds can be converted to withdrawable cash. Different games may contribute different percentages toward wagering requirements—for example, slots typically contribute 100%, while live casino games may contribute 10-20%.
10naga reserves the right to void bonuses and confiscate winnings if we detect bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus multiple times, exploiting software bugs or errors to gain an unfair advantage, engaging in irregular betting patterns designed solely to meet wagering requirements with minimal risk, or colluding with other players. Accounts found to be engaging in bonus abuse will be permanently closed.
10naga reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. In the event of a dispute regarding bonus terms, 10naga's decision is final and binding.
All Users must play fairly and honestly. Use of automated betting software (bots), collusion with other players, exploitation of software bugs, or any other form of cheating is strictly prohibited and will result in immediate account termination and forfeiture of all funds.
All sports bets are settled based on the official result declared by the relevant governing body. In the event of a match being postponed, abandoned, or cancelled, bets will generally be voided and stakes returned, unless otherwise stated in the specific market rules. 10naga reserves the right to void bets if we suspect match-fixing, insider information, or other irregular betting activity.
All casino games, including slots, live dealer games, and table games, use certified Random Number Generators (RNG) or live dealer equipment audited by independent testing laboratories. Game outcomes are determined by chance and cannot be manipulated by 10naga or any third party. Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee specific results in any individual gaming session.
Traditional Indonesian gaming categories including togel (lottery) and sabung ayam (cockfighting) are subject to specific rules governing each game type. Results are determined by official draws or live broadcasts from licensed sources. All results are final once officially declared.
In the event of technical malfunctions, server errors, software defects, or communication failures that affect game outcomes, 10naga reserves the right to void affected bets and return stakes. Screenshots or recordings of alleged errors are not considered sufficient evidence unless corroborated by our server logs.
10naga is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help you maintain control over your gaming activity, including deposit limits (daily, weekly, and monthly), loss limits, session time reminders, reality checks, self-exclusion options (24 hours, 7 days, 30 days, or permanent), and access to professional support resources.
If you feel that gambling is becoming a problem for you or someone you know, please visit our Responsible Gaming page for detailed information on available tools, warning signs of problem gambling, and contact information for professional help organizations. You may also contact our customer support team at any time for confidential assistance with responsible gaming tools and self-exclusion options.
While we strive to ensure continuous service availability, 10naga does not guarantee uninterrupted access to the website or services. We may temporarily suspend access for maintenance, updates, or due to factors beyond our reasonable control including technical issues, internet service provider failures, or force majeure events. We will not be liable for any losses arising from service interruptions.
Our platform integrates with third-party service providers including payment processors, game developers, and odds providers. We are not responsible for errors, delays, or failures caused by these third parties. While we carefully select our partners, we do not guarantee the accuracy, reliability, or quality of third-party services.
To the maximum extent permitted by applicable law, 10naga's total liability to you for all claims arising from your use of our services shall not exceed the total amount of deposits made by you in the three months prior to the event giving rise to the claim.
In the event of any dispute regarding bet settlement, game outcomes, account balances, or any other matter related to your use of 10naga services, our decision based on our server logs and records shall be final and binding. If you disagree with our decision, you may submit a formal complaint to our customer support team for review by senior management.
We reserve the right to suspend or terminate your account immediately without prior notice if we suspect or have evidence of: breach of these Terms and Conditions, fraudulent activity or identity theft, money laundering or other illegal activity, bonus abuse or exploitation, underage gambling, multiple account creation, or use of the platform for any purpose other than personal entertainment.
You may request voluntary closure of your account at any time by contacting our customer support team. Upon closure, any remaining balance (excluding locked bonus funds subject to unmet wagering requirements) will be returned to you via your registered payment method. Self-excluded accounts cannot be reopened during the exclusion period.
Upon account termination for breach of terms, all bonuses and associated winnings will be forfeited. If fraudulent activity is detected, we reserve the right to withhold deposits pending investigation and potential legal action. We may also report suspected illegal activity to relevant authorities.
These Terms and Conditions shall be governed by and construed in accordance with international online gaming standards and best practices. Any disputes arising from these terms or your use of 10naga services that cannot be resolved through our internal complaints procedure may be subject to arbitration or legal proceedings in accordance with applicable law.
By using 10naga services, you acknowledge that online gambling laws vary significantly by jurisdiction and that it is your sole responsibility to ensure compliance with all applicable laws in your location. 10naga operates as an international gaming platform and does not provide legal advice regarding the legality of online gambling in any specific jurisdiction.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of 10naga services, please contact us through the following channels:
Our customer support team is fluent in both English and Bahasa Indonesia and is available to assist you 24 hours a day, 365 days a year. For legal or compliance matters, please clearly mark your inquiry as "Legal Department" to ensure appropriate routing.
By creating an account and using 10naga services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You further acknowledge that you meet all eligibility requirements, including being at least 21 years of age and located within Indonesia. You accept full responsibility for all activity conducted through your account.
Bank-grade encryption and security protocols protect your personal information and financial transactions.
Your data is handled in accordance with our Privacy Policy and international data protection standards.
All games use certified RNG technology and are regularly audited for fairness and transparency.
Our customer service team is always available to answer questions about these terms or any other matters.
Visit our FAQ page for detailed explanations and answers to common questions.
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